Please read Terms and Conditions carefully. It is BCDS LTD policy to strictly enforce its Terms of Agreement in the event of any dispute.

1. About this Contract
1.1 Our Terms and Conditions represent a contract. This contract is made between Bright Cleaning Solution Services (BCDS LTD.) and the Customer.
1.2 You agree that any use of the services provided by BCDS LTD shall constitute your acceptance of the Terms and Condition.
1.3 An introduction of a cleaner shall be deemed to have taken place when BCDS LTD. provides any details to the Client relating to a cleaner.

2. The Service
2.1 BCDS LTD. acts solely as an introductory company between customers and cleaners.
2.2 If the cleaner leaves or the customer is not happy with the standard of service provided by the cleaner, BCDS LTD. will endeavor to find a replacement cleaner as soon as possible, normally within 5 working days.
2.3 We will make every effort to provide a temporary cleaner in the event of sickness or holiday.
2.4 All of our cleaner's under-go an induction training course prior to commencing any service with you.
2.5 We will interview and obtain references for every cleaner representing the company.
2.6 The employee must provide identification in accordance with the current legislation. A documented National Insurance is acceptable.

Applicants must certify that there is no legal restriction that prohibits their employment in the U.K. This will be achieved by taking a photocopy (which will be retained on the individuals personnel file at our Office) of either:
•A properly documented National Insurance Number from a P45, P46, or N.I. Card.
•A U.K. or E.E.C. birth certificate (including appropriate registration number).
•An E.E.C. National Identity Card.
•A U.K. or E.E.C. Passport.
•An original letter from the Home Office.
•Details are required of a bank or building society account for direct payments.

3. The fees
3.1 Company fees are payable by the customers:
3.1.1 monthly in advance by Standing Order. These will be paid into our nominated account every 28 days.
3.1.2 by a bank transfer
3.1.3 by sending a cheque to the Company
3.2 An invoice is payable immediately upon receipt.
3.3 Standing orders must be returned within 5 days of the customer having agreed to BCDS LTD. supplying a cleaner.
3.4 Customers that have used BCDS LTD. service and failed to send a standing order back within the first 28 days period will be invoiced at the prevailing rate of £12.50 per hour for the hours that a cleaner has attended the premises. The difference will be refunded once we have a standing order in place.
3.5 No service will be provided until we have received the standing order mandate after the first 28 days of service.
3.6 If a cleaner is solicited to work for the client with the intention of bypassing the agency fees then the customer will be invoiced a one off fee of £500.00.
3.7 Currently VAT is not charged by BCDS LTD. but VAT may be introduced at short notice and will be payable on the full sum that is paid to the company. .
3.8 Any rate increase will be notified to all customers giving at least 14 days notice.

4. Cancellations
4.1.1 We require a minimum 24-hour notice for cancellation of one-off cleaning. Otherwise, the customer will be charged for minimum 3 hours.
2.1.2 We require a minimum 14 days written notice for cancellation of regular cleaning service.
4.2.1 Refunds will not be given for any advanced payment made in the event of cancellation.
4.2.2 In the event that a cleaner travels to the customers' house on the designated day and the customer is not in or the cleaner cannot gain entry to the property the customer shall be liable for the cleaners traveling cost.
4.2.3 Customers must give BCDS LTD. a minimum of 14 Days notice if they are going to be away on holidays or business. Failure to do this will mean that no refund will be given for the agency fees.
4.2.4 Customers must give a minimum of 10 Days notice if they wish to change the day that their property is cleaned.
4.2.5 It is the customer's responsibility to cancel or amend the standing order mandate with their bankers, as BCDS LTD. is unable to cancel or amend standing orders.
4.2.6 It is the customer's responsibility to inform the company if service is not required during Bank holidays i.e. Easter.
4.2.7 We will provide our services on Christmas Day, Boxing Day and New Years day for additional charge.

5. Amendments
5.1 BCDS LTD. reserves the right to introduce supplementary terms. You will have been deemed to have accepted any amendments if the company does not receive any representations within a period of 30 days from the notification date.

6. Supplementary Terms
6.1 At all times the cleaner will be under the customer's supervision and responsibility.
6.2 Cleaners will be responsible for the replacement costs incurred in the unlikely event of the customer's keys being lost.
6.3 The customer is responsible for supplying cleaning materials and equipments in addition to making arrangements for access to the customer's home. On request BCDS Ltd. will provide cleaning materials and equipment for additional charge.
6.4 We make every effort to make sure the quality of cleaners that we introduce. However, as a result of a cleaners' failure BCDS Ltd. the company may provide you with a replacement.
6.5 Cleaners are not permitted to use bleach; therefore any use of bleaching agents on the property is at the customer's own risk.
6.6 Cleaners will not perform any deep clean or specialized cleaning of any antique, delicate or valuable items.
6.7 Any incidental costs incurred by the company or cleaners as a result of a customer's action will be fully reimbursed by the customer immediately.
6.8 Customers will not solicit or entice cleaners that have been introduced by BCDS LTD. to work for them directly within 6 months of the first introduction or after canceling their monthly contract with BCDS LTD.

7. Complaints Procedure
7.1 BCDS LTD. has public liability insurance for a minimum of £10 million, which protects customer's home against major accidental damage caused by a cleaner whilst on your property. All claims must be notified within 24 hours of discovery.
7.2 We cover for damages over £100.
7.3 Customer is responsible for the first £100 of any claim
7.4 The Insurance cover is only valid once we have a signed standing order for BCDS LTD. monthly fees.